Effective Date: May 19, 2025 · Last Updated: May 19, 2025
Please read these Terms carefully before using Gloss. By creating an account or using our services, you agree to be bound by these Terms.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Gloss Technologies, LLC ("Gloss," "we," "us," or "our") governing your access to and use of the Gloss platform, including all related software, services, and documentation (collectively, the "Service").
Gloss provides a SaaS (Software as a Service) platform for auto detailing businesses that includes:
To use Gloss, you must create an account. You agree to:
You must be at least 18 years old to create an account. By creating an account, you represent that you are 18 or older and legally authorized to enter into this agreement.
Onboarding Fee: A one-time setup fee of $500 applies to all subscription plans. This fee covers website setup, CRM configuration, and customer portal deployment. The setup fee is non-refundable once onboarding begins.
Monthly Subscriptions:
Subscriptions are billed monthly in advance. Payment is processed via Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
Price Changes: We may change subscription prices with at least 30 days' notice. Continued use after a price change takes effect constitutes acceptance of the new price.
Taxes: You are responsible for any applicable sales, use, or value-added taxes on your subscription.
We may offer a free trial period. No payment method is required during the trial unless stated otherwise. At the end of the trial, your account will require a paid subscription to continue. We reserve the right to modify or discontinue the free trial at any time.
Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the paid period.
Refunds: Monthly subscription fees are non-refundable. We do not provide prorated refunds for partial months. The $500 onboarding fee is non-refundable once setup has begun.
Data after cancellation: Your data will be retained for 30 days after cancellation, during which you may export it. After 30 days, your data will be scheduled for deletion.
You agree not to use Gloss to:
If you use the SMS features in Gloss, you agree to:
You are solely responsible for TCPA compliance. Gloss is not liable for any fines, penalties, or claims arising from your SMS communications.
You retain ownership of all data, content, and information you upload to Gloss ("Customer Data"). By using the Service, you grant us a limited, non-exclusive license to process Customer Data solely to provide and improve the Service.
You represent that you have all necessary rights to upload Customer Data and that it does not infringe any third-party intellectual property rights.
You are responsible for the accuracy of Customer Data and for using it in compliance with applicable law, including data protection laws governing your customers' personal information.
The Gloss platform, including its software, design, features, and content (excluding Customer Data), is owned by Gloss Technologies, LLC and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
Gloss integrates with third-party services including Stripe, Twilio, Resend, Supabase, OpenAI, and others. Your use of these integrations is subject to the third parties' own terms and privacy policies. We are not responsible for the actions, content, or policies of third-party services.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOSS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO GLOSS IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.
You agree to indemnify, defend, and hold harmless Gloss Technologies, LLC and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your Customer Data; (d) your SMS communications; or (e) your violation of any third-party rights.
These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles. Any dispute arising from these Terms shall be resolved through binding arbitration in Columbia, South Carolina, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.
We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or in-platform notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must cancel your subscription before the effective date.
We may suspend or terminate your account immediately and without notice if you: (a) violate these Terms; (b) fail to pay amounts owed; (c) engage in fraudulent or illegal activity; or (d) use the Service in a way that could harm us or other users.
Upon termination, your right to use the Service ceases immediately. Sections 9, 10, 12, 13, 14, and 15 survive termination.